Return & Refund Policy

At Cut Length Metals, all materials are cut to customer-specified lengths and requirements. Because our products are custom-cut to order, we do not accept returns, exchanges, or refunds for change of mind, incorrect ordering, or products that are no longer required.

Returns and Refunds Are Only Available For:

1. Incorrect Items Supplied If we have supplied an item that does not match your order, notify us within 7 days of receiving your goods. We will arrange a replacement, exchange, or refund at our discretion.

2. Damaged Goods If your order arrives damaged, contact us within 48 hours of delivery and provide photographs of the damage. We will assess the claim and, where appropriate, provide a replacement, repair, or refund.

Not Eligible for Return or Refund

• Change of mind
• Incorrect measurements provided by the customer
• Incorrect product selection by the customer
• Products that have been cut, machined, modified, installed, or used
• Custom-cut materials and special-order items
• Surplus material remaining from a project
• Non-stocked lengths

Inspection of Goods

Customers are responsible for inspecting all goods upon receipt. Any issues must be reported within the timeframes outlined above — claims raised after these windows cannot be accepted.

Limitation of Liability

Our liability is limited to the replacement, repair, or refund of the affected goods. We are not responsible for indirect costs, labour costs, project delays, or consequential losses arising from the use of our products.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. You are entitled to remedies for products that fail to meet consumer guarantees under applicable legislation.

How to Make a Claim

Contact us at sales@cutlengthmetals.com.au with your order details and, where relevant, photographs of the issue.

Do not send goods back to us before contacting us first — items returned without a prior arrangement will not be accepted.

If your claim is approved, we will confirm the outcome (replacement, repair, or refund) and provide instructions on next steps. Approved refunds are processed to your original payment method within 10 business days. If more than 15 business days have passed since approval and you haven't received your refund, please contact us.

Returns (where arranged) should be sent to: Shed 25, 23–25 Skyreach Street, Caboolture, QLD, 4510

For any questions about this policy, contact sales@cutlengthmetals.com.au.